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Fraudulent and Misleading Marketing to New FMCSA Applicants

FMCSA does not:
  • Contact Carriers by Telemarketers or "robo-call" automated telephone solicitations
  • Request credit card numbers by telephone
  • Charge a fee for downloadable forms found at http://www.fmcsa.dot.gov/mission/forms

FMCSA is aware that motor carrier officials and new entrant applicants often receive confusing or misleading solicitations from service providers or third party administrators by telephone, e-mail, text and US Mail. These businesses obtain your company’s information when you submit an application or update your information with FMCSA, because your basic carrier information is publically available.

These companies often contact new carriers within minutes after they complete online transactions with FMCSA. Aggressive or fraudulent marketing complaints have included carriers being pressured to immediately enroll in:

  • Drug and Alcohol Supervisor training
  • General FMCSA regulatory and compliance support
  • Unified Carrier Registration Compliance
  • Biennial Update or Unified Registration System compliance

Motor carrier service providers and third-party administrators or their employees can and do provide valuable services to motor carriers and new entrants in the motor carrier community. The use of a private entity or company to assist a motor carrier with compliance is an option for motor carrier officials and new entrant applicants. However, the U.S. Government does not endorse private businesses or vendors, and the use of a service provider is NOT required by FMCSA.

Under federal law, impersonating “an officer or employee acting under the authority of the United States" in order to demand or obtain "any money, document, or thing of value" can result in a fine as well as imprisonment for up to three years (18 USC § 912).

If you have been the victim of fraud and experienced a loss, please report the crime to Law Enforcement. You should report any compromised banking or credit card information to your financial institution or Credit Card Company immediately.

If you would like to report a fraudulent request for information to DOT, please contact the Office of Inspector General (OIG) Hotline via https://www.oig.dot.gov/hotline or by calling (800) 424–9071.

For Aggressive or Misleading Marketers complaints, you may file a complaint on the FMCSA National Consumer Complaint Database at https://nccdb.fmcsa.dot.gov/nccdb/home.aspx and/or the Federal Trade Commission at https://www.ftc.gov and click on the "File A Consumer Complaint" button.

To continue to the Unified Registration System, click here.

Updated: Monday, February 6, 2017
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